What is the Shipping Policy?

All orders are processed and shipped during business days only (Monday–Friday, excluding holidays).

Please allow the stated processing time for your order before shipping begins. Processing time and shipping time are separate.

Once your order has shipped, tracking information will be provided using the contact information entered at checkout.

MD Hair Collection is not responsible for incorrect or incomplete shipping addresses provided by the customer.Please verify your name, address, apartment/unit number, and contact information before submitting your order.

Once a package has been transferred to the shipping carrier, MD Hair Collection is not responsible for carrier delays, lost or stolen packages, or packages marked as delivered. Any delivery concerns should be reported to the shipping carrier using your tracking information.

Due to the nature of our products, ALL HAIR AND PRODUCT SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

Please order in advance if your hair is needed for an upcoming appointment, event, or travel date. MD Hair Collection cannot guarantee delivery by a specific date unless explicitly stated at the time of purchase.

Yes. All new clients are required to book a consultation first prior to booking an appointment. If a consultation is not booked, prior to the service booking, your appointment with be canceled, and your deposit will be forfeited.

How do I reschedule my appointment?

All appointment changes must be made at least 48 hours before your scheduled appointment time.

Appointments may be rescheduled ONE TIME ONLY, and the new appointment must be scheduled within 7 days of the original appointment date for your deposit to transfer.

If you reschedule with less than 48 hours' notice, cancel your appointment, or are unable to reschedule within the 7-day timeframe, your deposit will be forfeited. A new appointment and new deposit will be required to book again.

Once an appointment has been rescheduled, it cannot be rescheduled a second time using the same deposit. Any additional changes will require a new booking and deposit.

CANCELLATIONS

All deposits are NON-REFUNDABLE. If you choose to cancel your appointment for any reason, your deposit will be forfeited.

NO-CALL / NO-SHOWS

Failure to arrive for your appointment without prior notice is considered a No-Call/No-Show.

No-Call/No-Show clients will be charged 100% of the remaining service balance and will not be permitted to book another appointment until the outstanding balance has been paid.

By booking an appointment, you acknowledge and agree to MD Hair Studio's rescheduling, cancellation, deposit, and no-show policies.

To purchase hair Visit the Shop page and select your desired hair texture. Then choose the length you’d like and add it to your cart. Once you’ve selected all items, proceed to checkout to complete your purchase.

What is the policy for Late Arrivals?

A 15-minute grace period is provided for all appointments.

If you arrive more than 15 minutes late, your appointment may be cancelled and your deposit forfeited. A new appointment and deposit will be required to rebook.

Please understand that paying a late fee does not guarantee that you can still be serviced. Appointments are scheduled according to the time required to complete each service, and accepting a late client may interfere with appointments scheduled afterward.

If your late arrival can be accommodated, a late fee may be applied at the discretion of MD Hair Studio.

No-Call/No-Show policies will apply to clients who fail to arrive or communicate regarding their appointment.

Please plan accordingly for traffic, parking, and other delays. Your appointment time is the time your service is scheduled to begin, not your arrival time.

How should I arrive to my appointment?

Please arrive on time, completely detangled, and ready for your scheduled service.

Unless otherwise instructed for your specific service, you may arrive with your hair ready to be shampooed. Your hair must be fully taken down and free of braids, twists, previous extensions, excessive tangles, or matting before your appointment.

If you arrive with braids, twists, extensions, or another previous style that requires removal, a takedown fee will be added if time allows for the additional service.

Please note that takedown services are not automatically included with your appointment. If there is not enough time to accommodate an unexpected takedown or excessive detangling, your appointment may need to be cancelled or rescheduled, and your deposit may be forfeited.

Please arrive alone unless otherwise approved. Additional guests and children who are not being serviced should not accompany you to your appointment.

Arriving prepared allows MD Hair Studio to provide your service efficiently and maintain the scheduled appointment times for all clients.

What forms of payment are accepted?

MD Hair Studio accepts all major credit and debit cards, Apple Pay, Zelle, and cash.

A valid form of payment is required for all deposits, appointments, products, and applicable fees.

All payments must be made in full at the time they are due. Payment plans, partial payments, or promises to pay at a later date are not accepted unless previously approved by MD Hair Studio.

Deposits are required to secure appointments and are NON-REFUNDABLE.

For security purposes, MD Hair Studio reserves the right to request identification or decline a payment method when necessary.

Chargebacks or payment disputes made for valid services or products received may result in the client being prohibited from future bookings.

ALL DEPOSITS ARE NON-REFUNDABLE.

A deposit is required to secure your appointment and is applied toward your scheduled service. Deposits may be transferred one time only when the appointment is rescheduled in accordance with MD Hair Studio’s rescheduling policy.

If you cancel your appointment, fail to appear, arrive too late to be serviced, or violate the cancellation/rescheduling policy, your deposit will be forfeited and a new deposit will be required to book another appointment.

SERVICES

ALL COMPLETED SERVICES ARE FINAL AND NON-REFUNDABLE.

MD Hair Studio does not issue refunds based on a change of mind, personal preference, failure to follow aftercare instructions, or circumstances occurring after the client has left the salon.

If you have a concern regarding your service, you must contact MD Hair Studio within 24 hours of your appointment and provide photos or videos of the concern. This does not guarantee a refund or complimentary service. Each concern will be reviewed individually to determine whether an adjustment is appropriate.

Any approved adjustment must be completed within the timeframe provided by MD Hair Studio. Failure to schedule or attend the offered adjustment within that timeframe may result in the offer being forfeited.

HAIR, EXTENSIONS & PRODUCTS

ALL HAIR, EXTENSIONS, WIGS, CUSTOMIZED HAIR, AND HAIR PRODUCTS ARE FINAL SALE.

Due to sanitary reasons and the nature of hair products, NO REFUNDS OR EXCHANGES will be accepted once hair or merchandise has been opened, altered, colored, cut, installed, worn, customized, or otherwise used.

Clients are responsible for confirming the correct length, texture, color, quantity, and product before hair is opened, altered, customized, or installed.

APPROVED REFUNDS

In the rare event that MD Hair Studio approves a refund, please allow approximately 5–10 business days for the funds to appear in your account after the refund has been processed. Processing times may vary depending on your financial institution.

By booking an appointment, submitting a deposit, purchasing hair/products, or receiving a service from MD Hair Studio, you acknowledge and agree to these policies.